Contact Us
Last Updated
September 16, 2026
Customer Support
Thank you for shopping with Duckhelper.
Duckhelper provides customer support for questions regarding products, orders, payments, shipping, returns, refunds, and other website-related inquiries.
Store Name
Duckhelper
Website
https://www.duckhelper.com
Email
hello@duckhelper.com
Phone
+1 509-223-9614
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM local time
Support requests may be submitted by email at any time. Customer Support Hours indicate our regular support availability and do not guarantee a specific response time. Response times may vary depending on the nature of the inquiry, holidays, carrier disruptions, and periods of increased inquiry volume.
Business Address
1605 S 13TH ST
SUNNYSIDE, WA 98944
United States
Order Support
For order-related questions, please include your order number, the email address used during checkout, the product involved, and a brief description of your request.
For security purposes, please do not send full payment-card numbers, passwords, Social Security numbers, government identification numbers, or other unnecessary sensitive information by email.
Returns, Refunds and Order Issues
For return requests, refund questions, damaged items, defective items, incorrect items, or other order-related concerns, please contact us at hello@duckhelper.com.
Please include your order number and relevant details or photographs when available so we can review your request and provide appropriate assistance.
Please do not return any item before receiving return instructions from our customer support team.
Return eligibility, refund processing, return shipping responsibilities, and other return conditions are governed by our Return & Refund Policy.
Privacy Requests
Questions or requests regarding personal information may be submitted to hello@duckhelper.com.
Privacy requests are handled according to our Privacy Policy and applicable privacy laws.
We may request information necessary to verify a request where permitted or required by applicable law.
Accessibility Support
If you need assistance accessing website content or using a website feature, please contact us at hello@duckhelper.com.
Please identify the page, feature, or service involved and describe the assistance needed. Please avoid sending unnecessary personal information.
Complaints and Escalation
If you have a complaint or if a previous support request requires further review, please contact us at hello@duckhelper.com.
Please provide relevant order details or previous correspondence where applicable.
We will review the relevant information and provide appropriate next steps based on the nature of the request and applicable requirements.
Related Policies
For shipping information, please review our Shipping Policy.
For returns and refunds, please review our Return & Refund Policy.
For payment information, please review our Payment Policy.
For information regarding personal information handling, please review our Privacy Policy.
For website terms and conditions, please review our Terms of Service.