Refund Policy
Last Updated
September 16, 2026
At Duckhelper, we want you to have a positive shopping experience. This Return & Refund Policy explains the conditions, procedures, and requirements for returns, refunds, and order-related requests for purchases made through https://www.duckhelper.com.
1. Return Eligibility
You may request a return within 30 calendar days from the date your order is delivered.
To be eligible for a return, items must be unused, unworn, unwashed, and returned in their original condition, with original tags and packaging included where applicable.
Items that are damaged, altered, incomplete, or show signs of use may not qualify for a refund.
2. How to Request a Return
To request a return, please contact our customer support team:
Email
hello@duckhelper.com
Please provide your order number, the item you would like to return, and the reason for your return request.
Please do not send any items back before receiving return approval and return instructions from our customer support team.
3. Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
If you receive a damaged, defective, or incorrect item, please contact us with your order details and supporting photos. We will review the issue and provide a suitable solution, which may include a replacement or refund.
4. Restocking Fees
Duckhelper does not charge any restocking fees for approved returns.
5. Non-Returnable Items
Certain products may not be eligible for return due to hygiene-sensitive conditions, personalization, or product-specific restrictions when such restrictions are clearly disclosed at the time of purchase.
These restrictions do not affect available solutions for defective, damaged, or incorrectly supplied products.
6. Return Inspection and Processing
Once your returned item is received, we will inspect it to confirm that the item meets our return conditions.
Return inspections are generally completed within 1–3 business days after the returned item is received.
7. Refund Process
If your return is approved, your refund will be issued to the original payment method used for the purchase.
Approved refunds are generally processed within 1–3 business days after the return inspection has been completed.
The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
Refunds generally cover the eligible purchase amount. Original shipping charges, if applicable, may not be refundable unless the issue resulted from an incorrect, damaged, or defective item.
8. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your order number and photos showing the issue. Our team will review the information and provide a suitable solution, which may include a replacement or refund.
9. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing your order.
If your order has not entered fulfillment, we will make reasonable efforts to accommodate your cancellation request.
Once fulfillment has started or the order has been shipped, cancellation may no longer be available and the order will need to be handled according to this Return & Refund Policy.
10. Return Instructions
Please contact our customer support team before sending any return package.
Returns must be sent only after receiving return approval and instructions to ensure proper processing.
Return instructions and the applicable return destination will be provided by our customer support team after your request is reviewed.
11. Contact Information
If you have any questions regarding returns or refunds, please contact us:
Email
hello@duckhelper.com
Phone
+1 509-223-9614
Business Address
1605 S 13TH ST
SUNNYSIDE, WA 98944
United States