Privacy Policy
Last Updated
September 16, 2026
1. Introduction
At Duckhelper, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and manage personal information when you visit our website, place an order, or contact our customer support team.
This policy applies to information collected through our online store, website services, and customer support communications.
Business Address
1605 S 13TH ST
SUNNYSIDE, WA 98944
United States
Official Store Website
https://www.duckhelper.com
2. Information We Collect
We may collect information necessary to operate our online store, process orders, provide customer support, maintain website security, and improve our services.
The types of information we may collect include:
- Personal information, such as your name, email address, phone number, billing address, and shipping address.
- Order information, including purchased products, order details, transaction records, payment status, and communications with our customer support team.
- Payment-related information processed through Shopify and applicable payment providers. We do not store complete payment card numbers on our own systems.
- Technical information, including device information, browser type, IP address, cookies, and website usage data.
3. How We Collect Information
We collect information directly from you when you browse our website, place an order, contact customer support, or provide information through our online store.
Certain technical information may be collected automatically through cookies, analytics tools, and security technologies used to operate, maintain, and improve our website.
4. How We Use Personal Information
We may use personal information for the following purposes:
- Processing, fulfilling, and delivering customer orders.
- Confirming payments and helping prevent fraudulent or unauthorized transactions.
- Providing customer support and responding to questions or requests.
- Managing returns, refunds, cancellations, and other order-related matters.
- Maintaining website security, functionality, and performance.
- Improving our products, services, website experience, and customer experience.
- Sending marketing communications where permitted by applicable law and based on your preferences.
5. Sharing of Personal Information
We may share personal information with trusted service providers that help us operate our store and provide related services, including payment processing, shipping and fulfillment, website services, analytics, customer support, and fraud prevention.
Information shared with service providers may be limited to information reasonably necessary for the related service or business purpose.
We may also disclose personal information when required by applicable law, legal process, or when reasonably necessary to maintain the security of our customers, website, rights, or business operations.
6. Shopify and Payment Providers
Our online store is operated using Shopify. Shopify and applicable payment providers may process information necessary to complete transactions, maintain payment security, and support fraud prevention.
Payment information is handled through payment processing systems provided by Shopify and applicable payment providers. Duckhelper does not store complete payment card numbers on its own systems.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyze website usage, improve website performance, and measure advertising effectiveness where applicable.
The types of cookies and similar technologies used may vary depending on the services and features available on our website.
You may manage certain cookie preferences through your browser settings or available privacy controls. Disabling certain cookies may affect some website functions.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
9. Your Privacy Rights
Depending on applicable laws and your location, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, or information about how your personal information is collected and used.
Certain U.S. state privacy laws may provide additional rights, subject to applicable requirements and exceptions.
To submit a privacy-related request, please contact us using the information provided below.
We may request information reasonably necessary to verify your request where permitted or required by applicable law.
10. Children's Privacy
Our website is not directed to children, and we do not knowingly collect personal information from children in violation of applicable privacy laws.
If you believe that a child has provided personal information without appropriate authorization, please contact us so we can review the matter and take appropriate action where required.
11. Data Security
We use reasonable technical and organizational measures designed to help protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage method can be guaranteed to be completely secure.
12. International Data Processing
Because our store may serve customers in the United States and other destinations, personal information may be processed by service providers located in different countries or regions.
Such processing may occur in connection with payment services, shipping, fulfillment, website operation, analytics, customer support, and other business-related services.
Third-party service providers may process information according to their own privacy policies and applicable legal requirements.
13. Privacy Contact Information
If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us:
Email
hello@duckhelper.com
Phone
+1 509-223-9614
Business Address
1605 S 13TH ST
SUNNYSIDE, WA 98944
United States
14. Policy Updates
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, or applicable legal requirements.
The updated version will be posted on this page with a revised update date.