Shipping Policy
Last Updated
September 16, 2026
Thank you for shopping with Duckhelper. We are committed to providing a clear and reliable shipping experience for customers who purchase through https://www.duckhelper.com.
This Shipping Policy explains our order processing times, shipping methods, delivery estimates, shipping fees, tracking information, and related shipping procedures.
1. Shipping Coverage
Duckhelper provides shipping services within the United States and to other destinations where shipping options are available through our checkout process.
Available shipping methods, delivery estimates, and applicable charges may vary depending on the destination address, product availability, and carrier service.
Customers can review available shipping options and any applicable charges during checkout before completing payment.
2. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment authorization.
Order processing includes payment verification, order preparation, and arrangements for shipment.
Processing times may be affected by weekends, U.S. public holidays, periods of increased order volume, product availability, or other circumstances that may impact order handling.
3. Shipping Time and Delivery Estimates
After processing, standard shipping usually takes approximately 6–9 business days for deliveries within the United States.
The estimated total delivery time is generally 7–12 business days from the date the order is placed.
Delivery estimates are provided for reference only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, transportation conditions, or other factors affecting delivery services.
For destinations outside the United States, delivery times may vary depending on the destination country, carrier service, customs processing, and local delivery conditions.
4. Shipping Fees, Taxes, and Customs
We currently offer free standard shipping within the United States.
For destinations where shipping is available, applicable shipping charges will be displayed during checkout before payment is completed.
Customers may be responsible for applicable customs duties, import taxes, or other destination-related charges where applicable.
5. Shipping Confirmation and Tracking
Once your order has been shipped, you will generally receive a shipping confirmation email sent to the email address provided during checkout.
Where tracking information is available, it will be included in the shipping confirmation email or provided through the applicable carrier service.
Tracking information may require additional time to become active or update after shipment.
Tracking availability and update frequency may vary depending on the carrier and shipping service.
6. Address Accuracy
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an incorrect shipping address after placing an order, please contact us as soon as possible at hello@duckhelper.com.
We will make reasonable efforts to assist with address corrections before shipment; however, changes cannot be guaranteed once the order has entered the shipping process.
Additional costs caused by incorrect or incomplete shipping information may apply where applicable.
7. Delayed, Lost, or Damaged Packages
If your package is delayed, appears to be lost, or arrives damaged, please contact us with your order number and relevant details so we can review the situation and provide assistance.
For damaged packages or products, we may request photographs of the package and item to help us evaluate the issue.
For damaged, defective, or incorrect items, please refer to our Return & Refund Policy for applicable procedures.
8. Delivered but Not Received
If tracking information shows that your package has been delivered but you have not received it, please contact us with your order number and available tracking details.
We will review the available shipment information and provide reasonable assistance based on the circumstances.
9. Undeliverable Orders
If an order cannot be delivered due to incorrect address information, product availability issues, carrier restrictions, or other delivery limitations, we will contact the customer and provide appropriate assistance.
If an order cannot be fulfilled, any applicable refund will be processed to the original payment method according to our store policies.
10. Circumstances Beyond Our Control
Delivery delays may occur due to circumstances outside our reasonable control, including severe weather, carrier disruptions, holidays, transportation delays, customs processing, or other unexpected events.
When delivery issues occur, we will provide reasonable assistance based on the available order and shipment information.
11. Shipping Support
If you have questions about your shipment, please contact us:
Email
hello@duckhelper.com
Phone
+1 509-223-9614
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM local time
Sunday: Closed
Website
https://www.duckhelper.com
For returns, refunds, damaged items, defective items, or incorrect items, please review our Return & Refund Policy.